Why JetBroadband?

Mission Statement

JetBroadband will continually work towards becoming an unsurpassed communication and entertainment company, promising to exceed customer expectations in customer service, advanced products, and by embracing progressive technology. We will achieve our goal by making the commitment that we will provide each and every employee with the proper tools, resources, and training to serve our customers properly, the very first time….and have fun doing it!

Services

JetBroadband is a local cable operator founded in 2005 with the goal of providing valuable services, progressive technology, and advanced products with outstanding customer srvice to back it! Located in Virginia and West Virginia, JetBroadband currently serves 50,000 homes.

Today, JetBroadband offers a wide range of advanced services, including video, high-speed internet, High Definition TV, DVRs, and soon Digital Phone.  We offer these services individually or in a bundle, to provide our customers with tremendous value for their entertainment needs. We have something for every type of interest.

JetBroadband’s video service offers an extensive selection of television programming. Our Customers can choose from Expanded Basic or Digital Cable Packages, which include high-definition (HDTV) channels. JetBroadband also has DVRs to enhance your TV viewing experience, allowing our Customers to watch TV on their schedule.

JetBroadband’s High Speed Data access is available in speeds of up to 5 Megs in some areas. What does that mean to our customers? Lightening fast downloads of music, software, and pictures! And it’s always on, surf the World Wide Web without tying up your phone line or having to log on!

Providing excellent value is our goal, bundling video and data allows our customer’s value pricing. As well as receiving additional savings, JetBroadband customers enjoy the ease of dealing with one provider, one bill.

JetBroadband Business Solutions offers business organizations with tailored and cost-efficient broadband communications solutions; such as flexible high speed Internet packages that give small or big businesses a range of options to select the speeds that are right for your business needs. Video packages are also available tailored to your needs. Whatever your business size, JetBroadband can help you save time and reduce cost.

Customer Care

Here at JetBroadband we are constantly looking for ways to improve the customer experience. As part of this initiative, we have extended our office hours to include Saturdays, begun offering PPV and Premium Channel upgrades online and providing more up to date information on our hotline.

Our Customer Service Representatives provide support on the phone and on the web. Our commitment to customer service doesn’t just end with our Customer Service Representatives, it extends to our technicians and installers out in the field as well.  Please feel free to contact us for any of your customer care needs at either This e-mail address is being protected from spambots. You need JavaScript enabled to view it in Virginia, or This e-mail address is being protected from spambots. You need JavaScript enabled to view it in West Virginia.

Your LOCAL Company

JetBroadband takes pride in being your local Cable and Internet provider. We hire local people from the Communities we serve. JetBroadband is also actively involved in giving back to our Communities! We sponsor local little league and soccer teams, local charities, and support local events such as the Appomattox Railroad festival and Dogwood Days in Mullens, West Virginia. We are proud to assist local programming such as Alive TV in Lynchburg, Virginia and Local Cable 12 in Redwood, Virginia by providing them with additional resources and distribution across our footprint.

Going Green 

Our colors might be red and gray, but JetBroadband is going green! In an effort to cut our carbon footprint, JetBroadband is looking for ways to help our planet. We have invested in Hybrid Vehicles and have recently put together a “Go Green Task Force”. Recycling, conserving, and being healthy are all just part of our mission. Help us go green by signing up for e-mail billing. Go to the homepage of our website, www.jetbroadband .com, to find out more about helping us go green!